At Sinovell, we prioritize long-term partnerships by offering robust after-sales support to ensure your satisfaction and operational success. Our after-sales services include:
Key After-Sales Services
Cost-effective repair services for damaged goods, including/second-hand equipment refurbishment.
Technical Support
24/7 troubleshooting and guidance for machinery, equipment, or technical products (e.g., tractors, food processing units, solar systems).
On-site or remote assistance for installation, calibration, or repairs (subject to regional availability).
Warranty Coverage
Complimentary warranty periods for new products (duration varies by category; e.g., 12 months for machinery, 6 months for apparel).
Transparent terms for refurbished/pre-owned equipment (clearly stated in purchase agreements).
Returns & Replacements
Hassle-free return policies for defective or non-compliant items (within 30 days of delivery, subject to inspection).
Expedited replacements for urgent cases (e.g., critical automotive parts or agricultural tools).
Spare Parts & Repairs
Access to genuine spare parts for machinery, vehicles, and hardware (global sourcing network).
- Customization Adjustments
- Post-delivery modifications for tailored products (e.g., resizing curtains/bedding, retrofitting machinery).
- Maintenance Contracts
- Optional scheduled maintenance plans for high-value equipment (e.g., tractors, industrial ovens, solar systems).
- Training & Documentation
- User manuals, instructional videos, or operator training sessions for complex machinery.
Additional Support
- Feedback Integration: Share your experience to help us improve product quality and service efficiency.
- Loyalty Programs: Exclusive benefits for repeat clients, including discounted logistics or priority customization.
- Business Collaboration: Ongoing partnership opportunities for bulk orders, joint ventures, or new product development.
